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Where do I send a letter of praise for two cast members? We received news of a death in the family while we were at Disney. I had two cast members at All Star Movies help me and went above and beyond when I cut my vacation two days short. Thank you.
- Asked by Jill from IA on 9/26/2009
I'm so sorry to hear about your loss.
Disney welcomes feedback from guests about cast member performance. If
a particular cast member has gone out of his or her way to make your
trip extra special, then a wonderful way to thank him or her is to send
a letter to Disney. Guest feedback is an important part of performance
evaluation and job placement at WDW, so whenever a guest takes the time
to write a note about a cast member, their comments are taken seriously.
To send a note of praise about a special cast member, write to Guest Communications at:
P.O. Box 10040
Lake Buena Visa, FL 32830
Be as specific as you can about the name of the cast member and what
special service you received. I'm sure they will appreciate the effort
If you would like a special cast member to receive a special note from
you, send it to the address above with a cover letter explaining the
situation. Guest Communications will make every effort to get your note
where it needs to go.