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I have a condition that is not outwardly visible but that hinders my ability to stand for long periods of time. Last time I was at WDW the GS people made it difficult to get a GAC card. Do I need to bring paper work, I thought they weren't allowed to ask.
- Asked by Ellen from MN on 11/20/2010
Hi, Ellen! Many people bring a note from a physician not necessarily giving a diagnosis of your condition, but explaining how a guest assistance card might benefit you. It isn't actually necessary for the cast members to know what condition you have, but it is imperative for the guest assistance program to work properly if the cast members know how to best help you!
As you might expect, there are people who see others using the Guest Assistance Card and think they can use it unscrupulously to help themselves to shorter lines at the theme parks. Because there are many disabilities that aren't obvious, some guests might see this as their way to just walk into guest services and ask for the pass. In order to preserve the integrity of the Guest Assistance Card, you will have to give some information to the cast members so that they understand your condition, know how the card can be coded to best assist you, and so that they know the request is legitimate.
The Guest Assistance Card can be a valuable tool for guests with a wide range of special needs. The card can allow you to wait in a shaded or cooler area, provide a special entrance for those unable to go through a regular entrance, offer the option of using a Fast Pass line to expedite your wait in cases where the long wait might be an issue, or even provide a seated waiting are when possible for guests who can't stand as long as others. While you don't have to give your complete medical history to the cast members, some information is exceedingly valuable in making sure your Guest Assistance Card gets you the assistance necessary to insure your vacation is absolutely magical!